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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carolina Figueroa

Carolina Figueroa

July 16, 2026

5  out of  5
rating by Carolina Figueroa
"⭐⭐⭐⭐⭐

If you’re looking for an insurance agent who truly goes above and beyond, look no further than Chence Hall at State Farm! I cannot say enough great things about my experience. From start to finish, Chence made the entire process smooth, easy, and completely stress-free.

His communication is top-notch, and he has an incredible ability to explain everything in a way that’s easy to understand. He’s extremely knowledgeable, has impressive computer skills, and somehow manages to find amazing deals while making the switch effortless. I felt like he genuinely had my best interests in mind every step of the way.

What really sets Chence apart is his personality. He’s friendly, personable, professional, and makes you feel like more than just another customer. You can tell he truly cares about helping people, and that level of customer service is hard to find these days.

I sincerely appreciate everything Chence did to help me with all of my insurance needs. If you’re thinking about switching insurance or just want someone who will take great care of you, I highly recommend giving Chence Hall a call. You won’t regret it! Thank you again, Chence, for making this such an outstanding experience!"
We responded:
"Thank you, Carolina! We are very grateful to work with Chence every day! He really understands how to make insurance easily approachable, while breaking down everything you need to know to ensure you are well covered for any of life's mishaps! Please stop by or give us a call should you need anything at all!"
Profile photo of Todd Daniels

Todd Daniels

July 15, 2026

5  out of  5
rating by Todd Daniels
"We are so glad to be a part of the State Farm Insurance family Marie and Lisa were just excellent and helping us to meet our our Insurance needs. The service went above and beyond what anyone could ever expect. They were kind patient friendly. And so understanding, I can’t wait to bring my whole Insurance relationship over to the State Farm family. The two of you are awesome so glad to be a part Todd and Jo Anne
I would recommend them 100%❤️"
We responded:
"Thank you so much, Todd, for your 5-star Google Review! We love hearing the Team continue to go above and beyond to service your insurance needs! Please let us know if you have any questions or need anything at all! We are here to help!"
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Brandee Bialek-Hill

July 8, 2026

5  out of  5
rating by Brandee Bialek-Hill
"I worked with Chence Hull for my new home and car policies, he was so polite and cheerful. He helped in every way possible to get coverage that I needed at an affordable cost. He saved me a lot of money from my previous policies with Geico and got me extra coverage. Thank you, Chence for all your help!"
We responded:
"Thank you, Brandee, for your 5-star Google Review regarding your experience with Chence! He is great at getting you exactly what you need and making it as easy as possible! Please give us a call or stop by should you need anything at all! We are here to help."
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Freddy Cortes

July 4, 2026

5  out of  5
rating by Freddy Cortes
"An excellent client service, MARIE help me with all my questions and needs. She was An empathetic, professional, and hardworking person."
We responded:
"Thank you, Freddy, for your 5-star Google Review! We are grateful to work with Marie every day and agree she really sets the bar high for the Team in our San Marcos office! Please stop by or give us a call should you need anything at all!"
Profile photo of Henry

Henry

June 27, 2026

5  out of  5
rating by Henry
"Liza went out of her way to help me out! She helped me set everything up, and even stayed late on a Friday on the phone with me to make sure I was taken care of! 10/10"
We responded:
"Thank you, Henry, for your 5-star Google Review regarding your experience with Liza! She will always go above and beyond to make sure you are well taken care of and all of your questions and needs are met! Please let us know if you have any questions or need anything at all!"
Profile photo of E B

E B

June 23, 2026

5  out of  5
rating by E B
"Liz was Amazing!!
She explained everything and listened to my needs.
She was very professional and kind!!"
We responded:
"Thank you so much for your 5-star Google Review! We are lucky to have a great team and will always go above and beyond to ensure you are getting exactly what you need with the best customer service as well! Please don't hesitate to reach out should you need anything at all!"
Profile photo of DANIEL JHONATHAN FRANCO YEPEZ

DANIEL JHONATHAN FRANCO YEPEZ

June 19, 2026

5  out of  5
rating by DANIEL JHONATHAN FRANCO YEPEZ
"Excelente servicio al cliente."
We responded:
"Thank you, Daniel! We appreciate your 5-star Google Review and will look forward to helping with all of your insurance needs! Just give us a call should you need anything at all!"
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Arianne Babington

June 18, 2026

5  out of  5
rating by Arianne Babington
"Liza was very friendly, helpful and patient in answering my questions and getting me quotes. I will say she was a little aggressive in reaching out to me- multiple times per day which was annoying. I let her know I was busy and would contact when I was ready. She respected my request. Overall, I am happy with the service she has provided me."
We responded:
"Thank you, Arianne, for your 5-star Google Review regarding your experience with Liza at our State Farm Insurance Agency in New Braunfels, TX! She is the best at breaking down coverages and ensuring you are getting exactly what you need!"
Profile photo of Grant Hughes

Grant Hughes

June 16, 2026

5  out of  5
rating by Grant Hughes
"Liza was super helpful in helping me understand Texas insurance requirements needed as an out-of-stater. She was great in answering my questions and making sure my coverage included everything I need."
We responded:
"Thank you, Grant! We appreciate the time you took to shout out your experience with Liza at our State Farm Insurance office in New Braunfels, TX! We look forward to continuing to assist with all of your insurance needs!"
Profile photo of Deeann Schrader

Deeann Schrader

June 15, 2026

5  out of  5
rating by Deeann Schrader
"Been very helpful"
We responded:
"Thank you, Deeann! We are grateful for the opportunity to service your insurance needs! Please let us know if you have any questions or need anything at all!"
Profile photo of Clayton Smith

Clayton Smith

June 9, 2026

5  out of  5
rating by Clayton Smith
"Super easy to deal with, answered all my questions and made sure i got the best possible rate."
We responded:
"Thank you, Clayton, for your 5-star Google Review! Our Team in New Braunfels is top notch, and we are eager to continue to service any of your insurance needs! Let us know if you need anything at all."
Profile photo of Adan Garcia

Adan Garcia

June 4, 2026

5  out of  5
rating by Adan Garcia
"Liza was very helpful getting me started on my own vehicle insurance, 10/10 would recommend."
We responded:
"Thank you so much for the 5-star rating, Adan! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Faith Madrigal

Faith Madrigal

June 2, 2026

5  out of  5
rating by Faith Madrigal
"Chenz was really great with explaining everything and making sure all of my other policies were cx’ed. I will definitely be recommending family and friends!"
We responded:
"Thank you so much, Faith! We are grateful for the opportunity to service your insurance needs. Please give us a call or stop by should you need anything at all!"
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Hon-E Vee's Wax & Skin Studio

May 31, 2026

5  out of  5
rating by Hon-E Vee's Wax & Skin Studio
"Liza was very patient and knowledgeable. My needs were fulfilled with excellent customer service.. Thank you!"
We responded:
"Thank you so much for your 5-star Google Review! We are eager to continue to help with all of your insurance needs! Stop by or give us a call should you have any questions or need anything at all!"
Profile photo of Jacob Lanum

Jacob Lanum

May 29, 2026

5  out of  5
rating by Jacob Lanum
"My new insurance guy Chence made switching to State Farm incredibly easy. He took the time to explain my coverage, answered all my questions, and helped me find discounts and programs that lowered my rates without sacrificing coverage.
He's knowledgeable, professional, and genuinely cares about helping his customers get the best deal possible. If you're looking for an insurance agent who will go above and beyond, I highly recommend Chence. Great experience and great savings!"
We responded:
"Thank you, Jacob!! We are lucky to work with Chence every day. He is great at breaking things down and making the process as stress free as possible! Please let us know if you need anything at all!"
Profile photo of Anthony Kneupper

Anthony Kneupper

May 27, 2026

5  out of  5
rating by Anthony Kneupper
"Staff extremely welcoming and helpful. Received a better quote than I expected with the agent showing various ways to get more coverage for dollars spent."
We responded:
"Thank you, Anthony! We appreciate your 5-star Google Review! Please let us know how we can continue to help!"
Profile photo of Sheryl Cox

Sheryl Cox

May 22, 2026

5  out of  5
rating by Sheryl Cox
"My return call was picked up immediately when told who was on the line. My request for apt insurance was handled quickly and efficiently on same call."
We responded:
"Thank you so much, Sheryl, for your 5-star Google Review!! We are committed to providing you with excellent customer service and advise! Please let us know if you need anything at all; we are here to help!!"
Profile photo of virginia villarreal

virginia villarreal

May 18, 2026

5  out of  5
rating by virginia villarreal
"I called Chence regarding a letter I received from our home lender. It stated they had sent payment to our new insurance carrier. I said they pay our home owners insurance from our escrow account. He said we would just pay for our auto and personal articles policies from our account. If we had any other questions to give him a call. 😊"
We responded:
"Thank you, Virginia, for your shoutout of your experience with Chence at our State Farm Insurance Office in New Braunfels, TX!"
Profile photo of Clem Zuniga

Clem Zuniga

May 15, 2026

5  out of  5
rating by Clem Zuniga
"Liza is a superb expert that is always willing to answer any questions that I have, she offers great customer service naturally! If your in the market for an auto insurance quote call Liza at Rosie Garcia State Farm."
We responded:
"Thank you, Clem! We are grateful for the time you took to review your experience with Liza! Please let us know how we can continue to help!!"
Profile photo of Kevin Canales

Kevin Canales

May 15, 2026

5  out of  5
rating by Kevin Canales
"Let me tell you. The best ever I did not have one problem with anything Liza is the best and I recommend it. I got the best quote and policy for a great price. Everything was A10"
We responded:
"Thank you so much, Kevin! We are lucky to work with Liza every day! She is fantastic at breaking down coverages and making sure you get exactly what you need. Please give us a call or stop by should you need anything at all!"
Profile photo of Peggy Ussery

Peggy Ussery

May 2, 2026

5  out of  5
rating by Peggy Ussery
"I had a great experience with State Farm. Recently Chence Hull, from the Rosie Garcia State Farm Agency, called to inquire about my insurance needs. I had left State Farm and decided to use another insurance company. It seemed like a good idea at the time. I ended up going back to State Farm. Chence was instrumental in putting the new policies into place. He worked with me over the phone several times and made sure I had everything I needed. The agency is great to work with. They actually have someone that answers the phone and can help you by answering questions or directing your call.
I’m very happy to be back with State Farm and have Chence as my “go to” person at the Rosie Garcia agency."
We responded:
"Thank you, Peggy! Chence has been an incredible addition to the Team, and we are lucky to work with great individuals every day! Please stop by or give us a call should you need anything at all!"
Profile photo of Savannah Alley

Savannah Alley

April 29, 2026

5  out of  5
rating by Savannah Alley
"Chence was fantastic to work with to bundle my insurance plan. Easy and seamless process!"
We responded:
"Thank you, Savannah, for recognizing your experience with Chence at our State Farm Insurance office in New Braunfels, Tx!! Please let us know if you have any questions or need anything at all. We are here to help!"
Profile photo of Alice Romano

Alice Romano

April 24, 2026

5  out of  5
rating by Alice Romano
"Lisa was very helpful in getting insurance on our newly purchased vehicle. She asked me questions and answered all of my questions. It was enjoyable an enjoyable experience to communicate with her."
We responded:
"Thank you, Alice, for your 5-star Google Review!! We are grateful for the time you took to shout out your experience with Liza! Please let us know how we can continue to help!"
Profile photo of Robyn Bitzkie

Robyn Bitzkie

April 10, 2026

5  out of  5
rating by Robyn Bitzkie
"Liza was super knowledgeable and provided excellent customer service. Highly recommend!"
We responded:
"Thank you, Robyn! We are looking forward to helping with all of your insurance needs! Please let us know if you need anything at all!"
Profile photo of tracie call

tracie call

April 9, 2026

5  out of  5
rating by tracie call
"Chence went above and beyond helping me with my auto and home insurance. He made switching from my old policy quick and easy, fixed my mistakes, and found me a better plan. I really appreciated his transparency and great customer service—10/10! So glad I made the switch to State Farm."
We responded:
"Thank you, Tracie! We are grateful for the time you took to shout out your experience with Chence at our State Farm Insurance Agency in New Braunfels, TX. He is great to work with every day! Please let us know if you should need anything, we are here to help!"